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Issues / Help with Library Resources: Current Issues

Current Issues

Resource: None

Issue: No known issues. 

First reported: N/A

Past Issues

Resource: EBSCO Discovery Service

Issue: There is a known issue with being unable to access EBSCO Discovery Service. EBSCO is aware of the issue and is working to resolve it at this time. 

First reported: 02/22/2024

Resource: McGraw-Hill AccessMedicine, AccessPhysiotherapy, FA Davis Collection (PT)

Issue: There is a known issue with McGraw-Hill and OpenAthens platform. Their platform support team is working urgently to resolve this issue. 

McGraw-Hill Case # 00686265

First reported: 03/04/2024; Resolved: 03/06/2024 9:50 AM


Resource: McGraw-Hill textbook and databases

(First reported: 08/16/2023; Resolved: 8/18/2023)

Issue: Access error on and off campus


Resource: Journal Citation Reports
(first reported 12/14/2022; RESOLVED 12/23/2022 8:58am)
ISSUE: No access to resource OFF CAMPUS ONLY (unless you previously had created a personal account).


Resource: STS Cardiothoracic Surgery eBook
(first reported 12/9/2022 5:15pm; RESOLVED 12/15/2022 3:40pm)
ISSUE: No access to resource.


Resource: NEJM
(RESOLVED 11/14/2022 1:30pm)
ISSUE: Access to NEJM through EBSCO Discovery Service (Search "Everything" tab) not working.


Resource: Publication Finder aka "Find a Journal" and "Find a Book"

(first reported 11/0102022; RESOLVED 11/01/2022 4:30pm)

ISSUE: Resource is down.


Resource: LWW Health Library - Self Assessment / Review Questions

(first reported 08/08/2022, updated 08/17/2022; RESOLVED 9/16/2022)

ISSUE: There is a known issue with retaking quizzes in the self assessment feature of each of the Health Libraries (Board Review Series, Clerkship/Clinical Rotations, and Medical Education). This is the error message:

A workaround until the vendor can resolve the issue is to create and save a custom quiz. Instructions on how to do so are on the guide for this feature, Step 3: https://library.achehealth.edu/exam-prep-medicine/LWW-review