Library: Issues / Help with Library Resources: Current Issues

Current Issues

Resolved: 12/16/2024. 10:24am

Resource: EBSCO (Research Databases, Discovery Search, Collection Manager, Experience Manager)

Issue: System disruptions. Products/Services currently unavailable.

First reported: 12/16/2024. EBSCO investigating.

Past Issues

Resource: SAGE Journals and Wiley Online Library.

Issue: Authentication through OpenAthens for vendors on Atypon appears to be failing today. This includes SAGE Journals and Wiley Online.

First Reported: 10/15/2024.

Resolved: 10/17/2024

Resource: McGraw-Hill and Wolters Kluwer Health Library products.

Issue: We are aware of a known issue in which the user is timed out after signing on through OpenAthens and their personal account. We are working with the vendors to resolve this issue.

Workaround: Right now, the only thing you can do when it drops is sign back in via OpenAthens. Creating a profile or personal account for that resource may help.

First reported: 02/2024, updated 8/2/2024

Resolved: 8/30/2024 3:00 pm

Resource: EBSCO (ACHE Discovery Search).

Issue: We have received reports of an issue with **EDS- New UI- Search Unavailable***. EBSCO is currently investigating the issue and will update us when more information is available.
First reported: Aug 29, 2024 - 4:10 pm

Workaround: Access EDS after clearing your web browser's cache and cookies, or use incognito mode or a different browser

Resolved: Aug 29, 2024 4:45 pm

Resource: EBSCO Discovery Service

Issue: There is a known issue with being unable to access EBSCO Discovery Service. EBSCO is aware of the issue and is working to resolve it at this time.

First reported: 02/22/2024

Resource: McGraw-Hill AccessMedicine, AccessPhysiotherapy, FA Davis Collection (PT)

Issue: There is a known issue with McGraw-Hill and OpenAthens platform. Their platform support team is working urgently to resolve this issue.

McGraw-Hill Case # 00686265

First reported: 03/04/2024; Resolved: 03/06/2024 9:50 AM

Resource: McGraw-Hill textbook and databases

(First reported: 08/16/2023; Resolved: 8/18/2023)

Issue: Access error on and off campus

Resource: Journal Citation Reports
(first reported 12/14/2022; RESOLVED 12/23/2022 8:58am)
ISSUE: No access to resource OFF CAMPUS ONLY (unless you previously had created a personal account).

Resource: STS Cardiothoracic Surgery eBook
(first reported 12/9/2022 5:15pm; RESOLVED 12/15/2022 3:40pm)
ISSUE: No access to resource.

Resource: NEJM
(RESOLVED 11/14/2022 1:30pm)
ISSUE: Access to NEJM through EBSCO Discovery Service (Search "Everything" tab) not working.

Resource: Publication Finder aka "Find a Journal" and "Find a Book"

(first reported 11/0102022; RESOLVED 11/01/2022 4:30pm)

ISSUE: Resource is down.

Resource: LWW Health Library - Self Assessment / Review Questions

(first reported 08/08/2022, updated 08/17/2022; RESOLVED 9/16/2022)

ISSUE: There is a known issue with retaking quizzes in the self assessment feature of each of the Health Libraries (Board Review Series, Clerkship/Clinical Rotations, and Medical Education). This is the error message:

A workaround until the vendor can resolve the issue is to create and save a custom quiz. Instructions on how to do so are on the guide for this feature, Step 3: https://library.achehealth.edu/exam-prep-medicine/LWW-review