Cultural competence is loosely defined by the American Psychological Association, DeAngelis (2015), as the ability to understand, appreciate, and interact with people from cultures or belief systems different from one's own (p. 64).
DeAngelis, T. (2015). In search of cultural competence. American Psychological Association. https://www.apa.org/monitor/2015/03/cultural-competence.
Cultural humility is "a process of self-reflection and discovery in order to build honest and trustworthy relationships" (Yeager & Baer-Wu, 2013).
Yeager, K. A., & Bauer-Wu, S. (2013). Cultural humility: essential foundation for clinical researchers. Applied nursing research : ANR, 26(4), 251–256. https://doi.org/10.1016/j.apnr.2013.06.008.
Empathy is feeling WITH people (Brown, 2013).
Royal Society for Arts (RSA). 10 December, 2013. Brene Brown on Empathy. [Video]. https://www.youtube.com/watch?v=1Evwgu369Jw.
Cross Cultural Competence, 1st. ed. (2015)
'Cross Cultural Competence' serves as a comprehensive, practical, and workshop-based program that allows facilitators and organizational change agents to help organizations and people develop cross cultural skills and global competence. The book is grounded in the most rigorous and relevant theories, research, and learning methods and makes them easily accessible and fun to apply. Rich with exercises, case studies, survey instruments, and tools, it is based on the authors' extensive experience in delivering cross cultural training, coaching, and consulting in multiple languages to numerous organizations across the globe. The book may also be used by individuals who want to better understand the complexity of working and living in a cross cultural world or who want to improve their capabilities in cross cultural management. The book describes why individuals, organizations, and institutions need to develop global competence, proposes an original and holistic "Cross Cultural Competence Model," describes the business case for global competence, and provides all the concepts, knowledge, skills, and training tools needed to develop global competence in people and organizations.
